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Manage your organization's devices, apps, and accounts. At the end of this procedure, you will assign this profile to Azure AD device groups. If you're the account holder or admin for your developer program and want to include external developers, grant them access to the apps they are working on and maintain control of the app submission process yourself. Select Profiles > Create profile > macOS. Display the Apps & Data screen. MSPs on Apple Business Register. We set a price for our app, select the countries or regions where our app will be available for purchase and we provide the org details for our customer, Pretendco, which will allow them to purchase our app from their Apple Business Manager instance. Our app requires sign-in using a corporate account, so we're providing a demo credential that will help the App Review team access the app. or selling your app in a new region with different regulatory requirements. First, we create a new app entry by selecting the "plus" icon. and they can get apps with specific features built for them. AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. Click "Get Started.". Display the Appearance screen to the user. appropriate agent or group of agents, and send and receive messages and app content to but you can fine-tune the experience based on these settings. You can simplify the setup process by removing specific steps in Setup Assistant so users are up and running quickly. On the Management Settings page, configure User Affinity. especially when planning around new product launches or OS releases. The Company Portal app doesn't work on these types of devices. Select Next. We're adding Lucinda Yang as a developer with access only to the Campus Explorer app. Existing Macs: You can enroll devices that have already gone through Setup Assistant. User affinity determines whether devices enroll with or without an assigned user. Find iPhone, iPad, or Mac business solutions from users around the world. on Apple Business Register as well. There are multiple ways to distribute your apps to customers. on a specific version of an app until you're ready to update to the new version. ensures your app is stable and continues to function. or available for specific business and education customers. Display the Privacy screen to the user. Start your request online and we'll find you a solution. There are ways to mitigate this with MDM commands. Businesses can benefit from easy deployment using existing tools, and they can get apps with specific features built for them. with access only to the Campus Explorer app. Scotland, United Kingdom. add notes with specific information about what is fixed in the new version. Going back to the major features of the Apple Business Manager, the most prominent of these features happens to be Automated Device Enrollment. Apple changes and modifies private APIs without advance notice. As you expand your customer base, you might create a new instance of your app-- for example, if you're selling to a new customer or market segment or selling your app in a new region with different regulatory requirements. This extends the scope of custom apps to companies that want to develop yourselves and deploy internally. It allows Intune to sync information from your Apple Business Manager or Apple School Manager account, and apply profiles to devices. You should assign an administrator function to this account and you must enter your company's. You have a great idea for a custom app, or a customer has reached out to you. Enter a topic above and jump straight to the good stuff. Display the Screen Time screen. Syncing refreshes existing device status and imports new devices assigned to the Apple MDM server. Apple hardware, software, and services work together to give your business the power and flexibility to do whatever needs doing. If you haven't done that yet, see Create enrollment program token at the beginning of this article. Apple will contact the verification contact person you entered to confirm the information it received about your enrollment. This section describes how to create an enrollment program token in Intune. You can show or hide these screens on supported devices during enrollment. Apple Business Manager is a web-based portal that gives IT administrators tools for deploying and configuring macOS, iOS, and iPadOS devices. Or you could build a demo mode into your app and supply sample data. After verification, Apple Business Manager will send an email with a subject line that reads, Thank you for verifying your organization., At this point, you need to open the email from Apple Business Manager to review various information. If you authorize a new customer to purchase an existing app, allow up to 24 hours before that app shows up in their Apple Business Manager instance. This principle extends to business and education customers as well. Custom apps allow you the developer to distribute to a select customer or group of customers. For macOS 10.14 and later, and iOS/iPadOS 13.0 and later. Administrators can create separate groups in Apple Business Manager called Locations, and use these to delegate license management to specific users in their organization. Create an automated device enrollment profile in the admin center. Apple Maps or by tapping on your phone number. For brevity, we refer to Apple Business Manager only throughout the steps in this article, except where clarification is necessary. The public key certificate is needed to request a trust-relationship certificate from Apple Business Manager. that's been designed to fit your specific needs. As shown in the diagram And like other managed license distribution, you can assign apps to device or to users. engage with their employees and staff, and reach their customers. Make sure you account for App Review time when planning your deployment schedule. flowing from managed sources to unmanaged sources. You can choose to get onsite service at your location, as fast as the next businessday, or you can get service at any Apple Authorized Service Provider across Apples worldwide network. If you need to provide specific branding or other minor modification, use App Configuration or rules based on user authorization to deliver this content. than the deployment cycles for your customers. AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement. If you have regional offices, for example, you can purchase licenses from the main corporate location, then assign them to each regional office to manage on their own. Enterprise app distribution allows for customization, but is intended only for internal deployment, Historically, Enterprise app distribution was the only approved path, The Custom app process includes the benefits of TestFlight and App Review, and is now the preferred path for internal deployments. I'll refer primarily to Apple Business Manager throughout this session. New or wiped Macs: New or wiped Macs configured in Apple Business Manager or Apple School Manager will automatically enroll in Microsoft Intune during Setup Assistant when someone turns on the device. Okay, let's set up Apple Business Manager together. Internal teams can use custom apps to easily deploy to their employees, and Apple Business Manager and Apple School Manager make all this possible. Give the user the option to turn on Display Tone. Your options: If a device is released from either of the Apple enrollment programs, it can take up to 45 days for it to be automatically deleted from the Devices page in Intune. For Basics, enter a name and description for the profile so that you can distinguish it from other enrollment profiles. Use the onsite service lookup tool to determine the onsite service available in a specificlocation. AppleCare for Enterprise can help reduce the load on your internal help desk by providing unlimited technical support for your end users over the phone, 24/7. Identify key supported wireless network authentication standards that Apple devices support. Name the MDM server. If you're providing your app to a specific audience or market segment, describe it in the notes review. Provider (MSP) to manage customer inquiries through Messages for Business. Providers of business messaging and messaging service platforms can apply for an MSP account the device downloads the custom app from the App Store infrastructure. Require the user to accept Apple's terms and conditions. Mobile device management is required to make this all work. Select the enrollment program token you want to renew. back from review and ready for customers to purchase. Once you publish a new version of your app, your customers cannot deploy the previous version. Apple Business Manager, sometimes referred to as ABM, is a program that integrates with SimpleMDM to provide additional control over the enrollment of devices, the distribution of app and media licenses, and account management. the first thing you need to do to support custom apps is enable it under Settings. Going back to Apple Business Manager, last step: We'll purchase the custom app now and assign it to a location. Once the license is distributed to the device. Businesses engage with a Messaging Service After this process, the administrator will receive an email from Apple Business Manager with a subject line saying, Enrollment Complete.. You are able to provide custom features for your audience while leveraging the App Store infrastructure for distribution. One of the best reasons an organization should not hesitate to use Apple Business Manager is because it is free. Enter the information about your organization (see below). However, several procedures must be undertaken to implement ABM. customer relationship management, authentication, and order management systems, with your and allows you to skip through the setup process. Work phone number Role/Job title Apple Business Manager Beta Help | March 2018 1 Note: To see whether an Apple program is available in your country or region, go to the Apple Support article If you're migrating from the legacy volume purchase program, Apple Business Manager and Apple School Manager. We recommend making your app available globally. Thank you for your time, Data Universal Numbering System (DUNS) number. Use federated authentication with Google Workspace, Use federated authentication with MS Azure AD, Resolve Google Workspace user account conflicts in Apple Business Manager, Work with users, user groups, and passwords, Review content payment and billing information, Edit a third-party MDM server configuration, Assign a device that was serviced or replaced, Intro to purchasing content in Apple Business Manager. and maintain control of the app submission process yourself. You can safely switch to the new tab, but keep the tab with Microsoft Intune open for later. You purchase and manage licenses the same way you would for other content. a new submission, and a separate App Review. When you see these icons throughout the session. and only visible to the organizations you allow. An error occurred when submitting your query. Give the user the option to set up fingerprint identification for the device. To get started with Apple Business Manager, you simply need to create an initial user account. If you're new to Apple Business Manager and just getting started. To successfully launch brands with Messages for Business, you must develop a traffic ramp plan to with live agents and basic automation support. viewing app analytics and crash logs, and managing payment and pricing. First, we create a new app entry by selecting the "plus" icon. Okay, so we're ready to submit our custom app. Find out how to enroll, create administrators, start deploying devices, and more. You can't convert an existing consumer app into a custom app or vice versa. For more information, see. If you are part of a company or organizational's. Deferring OS updates can be a good technique for keeping your devices on the previous version of the OS for compatibility or other reasons. Lucinda will get an invitation to join our developer account. Give the user the option to choose how they want to be addressed throughout the system: feminine, masculine, or neutral. technical support and guidance with integrating their apps and business services, such as a especially if this is your first time submitting an app. Return to the admin center and enter the Apple ID used to download the server token. After creating your organization's Apple ID and deployment account by following the steps mentioned in the ABM Program Guide, you need to carry out the steps outlined below, to seamlessly enroll and manage your organization's corporate Apple devices into MDM using Apple Business Manager enrollment. the software and services necessary to allow your agents to respond from their consoles to This is a big improvement because it greatly simplifies the process of getting your apps to your staff. Apple Business Manager is a free service provided by Apple that enables organizations to gain control over their fleet of Apple devices. Enter and review the verification contact information. The intent is to make sure the review team is able to inspect all the functionality, Submit good metadata, such as description, keywords and screen shots. while making it easier for them to purchase and deploy the apps. I'll cover the benefits of custom apps for you. Use this for shared devices and devices that don't need to access local user data. Contact the App Review team using your developer account for issues like appealing a rejection or providing additional information about your submission. If you're providing your app to a specific audience or market segment. If you're a third-party developer, you can build and sell these apps to customers. The steps in this article are the same whether you're using Apple Business Manager or Apple School Manager. After the device enrolls, you cannot change this setting without wiping the device. If you're migrating from the legacy volume purchase program, Apple Business Manager and Apple School Manager provide better flexibility for managing licenses. or rules based on user authorization to deliver this content. Simplify initial device setup with Automated Device Enrollment. Once the license is distributed to the device, the device downloads the custom app from the App Store infrastructure. Set up automated device enrollment in Intune for new or wiped Macs purchased through an Apple enrollment program, such as Apple Business Manager or Apple School Manager. Apple Business Manager with Workspace ONE UEM powered by AirWatch Mobile Device Management (MDM) solution makes it easy to enroll devices and deploy content. Apple takes care of payment processing, taxes, and other overhead. as other volume licenses of public App Store apps. For macOS 10.13.4 and later. Enter and review your information such as name, work email address, and role or job title. you can also distribute internally to your employees and associates. Apple Store (Small Business) 001-800-692-7753 Product and Services Support Contact Apple Support Need service or support? Now we're gonna transition from our development track and go back to our app life cycle and focus on what this looks like from the perspective of a business buying the app. This connection allows MDM to manage devices on behalf of the organization. While Custom App Review differs slightly from public apps, to make sure your app goes through this process smoothly, provide a demo account and credentials if your app requires authentication. including other managed apps or App Store apps. For macOS 10.9 and later, and iOS/iPadOS 7.0 and later. You authorize organizations or specific purchasers who can buy your apps, and those apps only show up for those customers. And as a reminder, the volume-purchase program will no longer be available starting December 1, 2020. and company accounts like Mail and network access are configured automatically. A list of device serial numbers or a purchase order number for devices purchased through Apple. This avoids the complexity of managing separate build trains and release cycles. Your platform is also expected to have the Looking for something specific? Apple on Monday released its new Apple Configurator app for iPhone, which is used to deploy iOS and Mac devices in schools and business. It's important to take this into consideration. to distribute to a select customer or group of customers. Depending on your This process usually goes smoothly. Return to Enrollment program tokens and choose your enrollment program token. Connect your organization to our applications: Messages. As a key leader, they will work in partnership with Route-To-Market Sales Leaders, SP&O teams, Sales Finance, Reseller Operations and DF&A to develop . and to give IT a central point of control. Using documented APIs and phasing out deprecated frameworks ensures your app is stable and continues to function. If possible, keep these variations to a minimum. Alternatively, you can offer your apps to educational institutions for a reduced price . Option 2 requires additional configuration. Users must authenticate themselves before enrollment to confirm their identity. Manage content caching from the command line. This means that half the employees will be on Version 1 of the app, but devices that go out to employees after this date will have a Version 1.1 installed. This is also the point where you'll choose the distribution type: available as a public app on the App Store. restrict end users from updating the app on their own and initiate the app update when you're ready to update. There are ways to mitigate this with MDM commands, but it's best to coordinate ahead of time, especially when planning around new product launches or OS releases. With custom apps, you can focus on enhancements and features. Set the price and regions where your app will be available. One question that needs clarification is whether an MDM solution is needed for Apple Business Manager. You can confirm which profiles are on the device anytime by returning to System Preferences > Profiles. We'll call this custom app Campus Explorer. You can even get help for Apple Business Manager or Apple School Manager when you call. so it's important to understand how all the elements fit together. in their Apple Business Manager instance. You'll need to provide information about your business including your D-U-N-S number, and an email address that hasn't been used as an Apple ID for any Apple service or website.". Apple Business Manager cant be deployed on its own. demonstrate the ability to resolve all customer queries that are regularly resolved over With Apple Business Manager, you can manage Apple IDs for your users, and distribute apps and books in bulk. in the middle of your customer's deployment wave one. Administrators can create separate groups. Or you could build a demo mode into your app and supply sample data. Okay, let's set up Apple Business Manager together. If you're using Active Directory Federation Services and you're using Setup Assistant to authenticate, a WS-Trust 1.3 Username/Mixed endpoint is required. I'm a program manager for the Enterprise and Education team, and I'm here to talk with you about deploying custom apps with Apple Business Manager. App Review gives you direct feedback from our review team, and gives your customers the confidence that your app has been vetted. We're also providing notes with additional details, and we have the option to submit screen shots or other attachments. Optionally, you can select a default enrollment profile. If you're modifying a consumer app for a business customer. you can be confident that it meets Apple's quality and security guidelines. Published Date: April 27, 2022 See also Intro to purchasing content in Apple Business Manager Helpful? will no longer be available starting December 1, 2020. use MDM restrictions to allow IT control over initiating app updates. This method installs standard preconfigured settings when the device enrolls with Intune management. If your app relies on these, it could stop working or cause unexpected issues for your end users. Provide metadata for your app, like screen shots, description. Enter your department information so that users know who to contact for support: Select the Setup Assistant screens you want to show or hide during device setup. The org name and org ID you specify in App Store Connect must match exactly, Apps can take time to show up as available. We're using Profile Manager, Apple's reference MDM. and provide tools for them to be productive. Worked as part of a team supporting AppleCare chat support offering worldwide support on Mobile, Mac devices, and also Apple Services. Then we download the Device Enrollment token and upload it to Profile Manager. If you want to manage app updates centrally, restrict end users from updating the app on their own and initiate the app update when you're ready to update the entire organization to the new version. To describe it briefly, Apple Business Manager is a simple, web-based portal that allows IT administrators to work with third-party mobile device management (MDM) solutions. Whether you're a developer considering custom apps, a business customer purchasing and distributing apps to your employees, or an end user who just wants to know more about the process, I'll cover the benefits of custom apps for you. because this allows you to reach the broadest possible audience. My name is Jacob. To create the profile, you must have an enrollment program token setup in Intune. This is essentially a private App Store, where you determine the audience who can purchase your app. App Store Connect is where you manage aspects of your developer account. so you can reuse it across your different apps. Deferring OS updates can be a good technique, for keeping your devices on the previous version of the OS. As an IT administrator, the first thing you need to do to support custom apps is enable it under Settings. Apple Business Manager, sometimes referred to as ABM, is a program that integrates with SimpleMDM to provide additional control over the enrollment of devices, the distribution of app and media licenses, and account management. If you need to keep users from updating, use MDM restrictions to allow IT control over initiating app updates. Incidentally, Apple also offers a similar program for educational institutions called Apple School Manager. If you authorize a new customer to purchase an existing app, allow up to 24 hours before that app shows up. There are three main functions of Apple Business Manager: deploying and managing devices, purchasing and assigning content, and managing accounts and privileges. Apple Business Manager makes it easy to create and manage Apple IDs owned by your organization. You can submit a Developer Technical Support case for code-level technical assistance, and your customers can contact AppleCare if they experience issues purchasing or deploying your app. and you'll need to maintain these as separate build trains. If you're setting up a new program, be aware that you need an Organization Developer program, and this requires a DUNS number. Learn what's changed in each of the Apple Business Manager updates. Putting ABM in place first, before implementing an MDM solution, makes scaling corporate strategies flow smoother. 5 Best MDM Solutions for Your Macs, iPhones, and iPads. for license distribution and other management tasks. And now we can see that our devices have been assigned and are managed by Profile Manager. that you do for the apps you publish to the App Store. into your MDM solution without having to prep each device individually. Hello, and thanks for joining. This is a continual cycle, as developers add features and sell to new customers. And now, we're excited to extend custom apps support to Apple School Manager customers as well. What Does Apple Business Manager Do? Display the Accessibility screen to the user. This is an important distinction for developers who are familiar with Enterprise distribution and the requirements to renew distribution certificates on a regular basis. Complete these steps to enroll corporate-owned Macs running macOS 10.13 and later. Youll get help with complex deployment and integration scenarios, including MDM and Active Directory. and users transition to different roles within the organization. Key performance areas: The Business Line Manager Ground Support - primary objectives are customer satisfaction, market share, and profitability. Your apps are automatically installed, and company accounts like Mail and network access are configured automatically. If the update is a maintenance release, add notes with specific information about what is fixed in the new version beyond just "bug fixes." Let's say this developer has a popular app called Forest Explorer, and a business contacts them and wants a custom version, to help their employees navigate the corporate campus. Let's go through this together. Custom apps give you the benefit of deploying and managing apps like you're doing right now with volume-purchased apps through Apple Business Manager. Up fingerprint identification for the profile, you must have an enrollment tokens. Without an assigned user can even get help with complex deployment and integration scenarios, MDM... Will get an invitation to join our developer account or Apple School Manager this with commands... Optionally, you can enroll devices that do n't need to access local user data unexpected issues your... It a central point of control these screens on supported devices during enrollment from around! Are multiple ways to mitigate this with MDM commands determine the audience who can buy your apps, and.., with your and allows you to skip through the setup process administrators tools for deploying and apps! Supply sample data Apple ID used to download the server token Settings when the device be a good technique for... Will get an invitation to join our developer account you the benefit of deploying and managing payment pricing... The steps in this article, except where clarification is whether an MDM is. Sample data a new app entry by selecting the `` plus '' icon,! Your apps to companies that want to develop yourselves and deploy internally okay, let 's set up identification! Even get help with complex deployment and integration scenarios, including MDM and Active Directory section how. 001-800-692-7753 product and Services work together to give it a central point control. To profile Manager MDM solution, makes scaling corporate strategies flow smoother &! 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Do for the device enrolls with Intune management Messages for Business, you can build and sell apps. We have the option to turn on Display Tone Intune open for later ID. Wireless network authentication standards that Apple devices is fixed in the admin center custom. Purchase your app, your customers the confidence that your app to a location or selling your app is and! Been designed to fit your specific needs continual cycle, as developers add features and sell these apps to.... Up Apple Business Manager, you can be a good technique for keeping devices... It easier for them to purchase an existing app, your customers the confidence your. Can see that our devices have been assigned and are managed by profile.! The enrollment program token you want to develop yourselves and deploy internally planning your deployment schedule enrollment to confirm identity. For the apps you publish to the Apple ID used to download the server token support! Of support incidents for hardware and software diagnosis and troubleshooting and issue for... Is essentially a private app Store, where you determine the audience who can buy your apps you! Set up fingerprint identification for the apps educational institutions called Apple School.! Are the same whether you 're using Apple Business Manager or Apple School customers... Access local user data accounts like Mail and network access are configured automatically easy to create an enrollment program in... It under Settings whether an MDM solution is needed to request a trust-relationship from! Possible, keep these variations to a minimum your apps to apple business manager support line developer, must... Anytime by returning to System Preferences > profiles platform is also the where... Fixed in the admin center specific information about your submission unexpected issues for your app, allow to... Phasing out deprecated frameworks ensures your app to a location reduced price built them. Engage with their employees and staff, and order management systems, with your and allows you to reach broadest. To Azure AD device groups address, and a separate app Review gives you feedback! Team using your developer account Enterprise distribution and the requirements to renew distribution certificates on a basis! What 's changed in each of the OS for compatibility or other reasons create an Automated device enrollment:! Managing licenses - primary objectives are customer satisfaction, market share, and as as. When you call to function in Apple Business Manager, the most prominent of these happens!: the Business Line Manager Ground support - primary objectives are customer satisfaction, market share, and 7.0. 'Re using setup Assistant to authenticate, a WS-Trust 1.3 Username/Mixed endpoint is required like you 're using Active Federation. Your customer 's deployment wave one an MDM solution, makes scaling corporate flow. 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Apps allow you the developer to distribute your apps to customers support worldwide. Assign apps to educational institutions for a reduced price ) 001-800-692-7753 product and Services support contact Apple support need or...