The drinks are fine, the cocktails taste nothing except juice, even if you order an alcoholic one. Not the hotels fault but not the nicest environment. We are really happy to know that we achieved your expectations and you are planning to come back. Better signage by the pools, bars and balcony areas to enforce non smoking rules would be great as many still smoking on balconies. Servatur Waikiki, Playa del Ingles: 3,449 Hotel Reviews, 2,870 traveller photos, and great deals for Servatur Waikiki, ranked #38 of 135 hotels in Playa del Ingles and rated 4 of 5 at Tripadvisor Thank you so much for sharing it with another guests and choosing us. Tripadvisor performs checks on reviews. Overall, I would not recommend this if you are expecting 4 star service and quality, I certainly would not return. Our best reward is to know that you had a great stay. Please please do not listen to bad reviews as the ones I have read were really unfair. One of the hotel's key features is its pool bar. We hope you visit us soon again, we will be improve our service and facilities. Hello Mr. Damiens We are very happy with your nice report and very glad that you enjoyed your stay with us. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Remember that we are 24/7 available if you need any assistance. Although we had no kids with us the area for kids seemed very good with slides and kids pool. We sadly wasted 24 hours in our room. As previous reviews said, I can't understand the bad reviews. The beach is really close, like a 10 minutes walk. and also a map of the hotel. The apartment complex is in a fantastic location, so you can come and go as you please. We are very glad to know that you enjoyed your stay with us and we were able to satisfy your roomwish and gave you nice rooms. We are very glad to know that your holidays were so nice. My biggest issue however was the rudeness of some staff members with a few notable exceptions. You can hire a pool towel for 10 Euro each and change it daily for a fresh one. My review would have been the full 5 stars however unfortunately on our second day at breakfast a member of staff was extremely rude to us and made my friend and I feel very uncomfortable. We will share your comments with the corresponding departments so they can take them into account.Your comments are fundamental in order to keep improving. ROOMS FACING CARPARK AT THE BACK OF THE HOTEL GOT LOTS OF SMELL FROM THE HOTEL AND NOICE FROM AIR -CONDITIONING ENGINES, GLASS RUBBISH WASTE!!! happy to stay , middle of maspalomas close to pubs , shops . nice and clean rooms good selections for breakfast, animation for everyone swimming pool and jacuzzi . in reception you can speak with some languages with no problem staf friendly .to beach just 15 min walk , bus stop just 2 min walk . very recommended. Remember that we are 24/7 available if you need any assistance. Please see our partners for more details. We are very glad to know that you enjoyed your stay with us and we were able to satisfy your roomwish and gave you nice rooms. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. The hotel itself is OK, it's a large complex with a pool at its centre, sunbeds are crammed together and the sun is blocked by hotel buildings either side at several different times of day, as with all hotels sunbeds in the best spots get bagged early!! Room types may vary. We will share your comments with the corresponding departments so they can take them into account.Your comments are fundamental in order to keep improving. The rooms are clean, not very big but ok. Room was ok for family of four (although compact) and good the children both had separate beds. Some nights are better than others with the offering of the day. Hello Mr. Dougie247 We apologize if the room situation was not to your satisfaction. Very cold in pool bar due to wind although it is partly screened off. Kind regards, Rayco Ortiz. Pool and wellness All your praises will be passed to our staff and departments so that they know they are doing a good job towards our customers satisfaction. Thank you for singing happy birthday to my husband and hopefully see you next year. My biggest issue however was the rudeness of some staff members with a few notable exceptions. Review of Servatur Waikiki Reviewed January 11, 2023 via mobile This hotel is excellent. The rooms are big with very comfy beds and walk in showers they are extremely clean and the, Extremely bad food experience and poor hotell, This was a huge disappointment when it came to booking. But when you are on site, enjoy use of the outdoor pool and tennis court. We offer a comprehensive daytime and evening programme with professional shows. Breakfast 4.4/5 137 reviews Tasty breakfast Service 4.3/5 1,782 reviews Fantastic service Location 4.2/5 513 reviews Great location Good to know. 1 time we came back from the beach early and wanted lunch, they didnt have any alternatives for my daughter. Many of the guests were very rude and further helped to make the stay unenjoyable. As well as this we were greeted by two other members of staff on the way into the restaurant who said good morning and had no problem with our clothes. TripAdvisor cestovatelsk recenze. Don't miss out on our large selection of snacks. Now starts the negatives, Food.. poor, very poor. Yes, free parking and street parking are available to guests. The rooms are decorated with lively and fresh colours and overlook the swimming pool or Playa del Ingls. The pool was heated to some degree but still very cold. Gran Canaria Princess. and also a map of the hotel. Can not comment on evening entertainment as we used to venture out for a walk and a drink. Location great, the drinks are your typical all-inclusive and same for the food. Even though there are 5 blocks they are close together so you're never far from any part of the hotel. We had a balcony with a view over the pool, and the sea could be seen in the distance, the housekeeping girls were lovely, very polite and the rooms kept very clean. Gran Canaria has always been a benchmark in very popular parties aimed at young people or of any age, we will celebrate our carnaval shortly and it is great. When our room was cleaned, they also gave us a big bottle of water which cost us nothing so saved us having to remember to buy from the supermarket which I think is a nice touch and have never had this from a hotel before. Notable exceptions were the two Isabellas in the restaurant, the housekeeping girls and the reception staff, but wow the rudeness of some and lack of interest in the guest left a sour taste. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Dont listen to the bad reviews I agree it is a very large resort but it comes very noticeable that the staff work very hard We came here to celebrate my 40th birthday and amazing time was had here. food is plenty of choice and what you expect for an all inclusive and the drink are nice with the speed of the self service on some items. The staff in the bars were downright ignorant, you could walk up with a smile on your face and ask for a drink and be met with just an ignorant and rude attitude, the same with some of the restaurant staff, some were particularly rude to the kids. Tripadvisor performs checks on reviews. Same with pool bar, great smoking section is only the small outdoor area but the smoke does blow into the inside area so reduces seating inside for non smokers. Don't miss out on our large selection of snacks. Don't miss out on our large selection of snacks. There are more places to choose from in the, riu waikiki hotel playa del ingles, riu waikiki playa del ingles, #2 of 2 all-inclusives in Playa del Ingles, 20 Avenida Gran Canaria, 35100 Playa del Ingles, Maspalomas, Gran Canaria Spain, Really cant understand any of the neg reviews I have read. Food was ok but repetitive. Dear Jmarks, Thank you for taking time to share your experience at our hotel. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. Booked a very last minute 2 night stay here over the weekend and we were very impressed! Same with pool bar, great smoking section is only the small outdoor area but the smoke does blow into the inside area so reduces seating inside for non smokers. Remember that you can send us your room preferences here waikiki@servatur.com. This Hotel the staff were all very friendly & welcoming with there guests. Booked a very last minute 2 night stay here over the weekend and we were very impressed! Thank you to all the staff. There are more places to choose from in the, riu waikiki hotel playa del ingles, riu waikiki playa del ingles, Frequently Asked Questions about Servatur Waikiki. Thank you Fernando for fixing this for us. See more questions & answers about this hotel from the Tripadvisor community. Claim your listing for free to respond to reviews, update your profile and much more. View Hotel. SERVATUR WAIKIKI (Playa del Ingles) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor Europe Spain Canary Islands Gran Canaria Maspalomas Playa del Ingles Playa del Ingles Hotels Servatur Waikiki 3,424 reviews #2 of 2 all-inclusives in Playa del Ingles Review Save Share Claim your listing for free to respond to reviews, update your profile and much more. When we have stayed previously the entertainment staff had put on a show, which was hilarious and entertaining and was disappointed that this didn't happen this year. Outdoor seating area very nice. Yes, guests have access to a pool and a fitness centre during their stay. We are two couples who asked to be beside each other. Evening meals we had roasts , fish , tiger prawns , smoked salmon and even caviar WOW ! There was plenty of choice from a cooked breakfast, cereal, fruits, breads, cold meats, cheeses etc.. we, Dear guest, Thank you very much for visiting Servatur Waikiki and sharing your experience in Tripadvisor. We hope you will choose us again many more times. So starting with the food the selection was truly amazing at every mealtime and even in the snack . Only slight niggle I have is the bar staff on the pool bar are very rude but dont let this ruin your stay. The pool is good for all ages and is heated, so even in Winter months it's perfectly useable. Our room was adequate if a little small, great. We apologize about the incident that occurred in the restaurant, we will investigate the matter. Top Facilities Bar Fitness Gym Facilities Total number of rooms: 94 Wi-fi Wheelchair-accessible 24-hour reception Check-in hour until 05:30:00 Check-out hour from 12:00:00 Wi-fi Laundry service Multilingual staff Bellboy service Hotel safe Lift access Newspapers Luggage room Clothes dryer Bar Restaurant We stayed here in January 2023 for a week and had a great time. Anlggningens utbud av bekvmligheter och faciliteter . Hello Mrs. Claire Thank you very much for the good words for staff, they are working very hard all the year to give a fantastic service to our clients. As most space is dedicated to natural areas, you can truly enjoy a tropical paradise without disturbance from the outside world. Don't forget that you can write to us at waikiki@servatur.com to find out your preferences. In summer I imagine this breeze would be welcome but in February, the wind made the temperature quite chilly. We will share your comments with the corresponding departments so they can take them into account.Your comments are fundamental in order to keep improving. On a plus note, never a struggle for sun beds. What food & drink options are available at Servatur Waikiki? SERVATUR WAIKIKI - UPDATED 2023 Resort (All-Inclusive) Reviews & Price Comparison (Playa del Ingles, Spain) - Tripadvisor Europe Spain Canary Islands Gran Canaria Maspalomas Playa del Ingles Playa del Ingles Hotels Servatur Waikiki 3,418 reviews #2 of 2 all-inclusives in Playa del Ingles Review Save Share I didnt bring enough warm clothes as didnt expect it to be so cold. It is like people have never seen food before. Can not comment on evening entertainment as we used to venture out for a walk and a drink. It offers an all-inclusive service and outstanding facilities: children's park, splash area, adults-only space and wellness area. Thats the best for us, we have taken notes about the entertaiment will let know to Colleen and we promise we are working hard to improve it. You can hire a pool towel for 10 Euro each and change it daily for a fresh one. Hotel Servatur Waikiki is located in Playa del Ingls, one of the most wonderful beaches in Gran Canaria and the liveliest and most touristic area on the island. This left cheese pizza, pasta, basic salad and chips as the choice for most meals. Hello Mrs. Claire Thank you very much for the good words for staff, they are working very hard all the year to give a fantastic service to our clients. We were a group of 7 with 3 kids, Dear guest, Thank you for sharing your stay at Servatur Waikiki. But its saves you so much money. Best regards, Rayco Ortiz. Apart from that experience it was definitely a great short break and I would return to this hotel and others from the Servatur chain, thank you for a great mini break :) x. Hello Mr. Sashab Thank you very much for the good words about staff and service, we are very glad that you enjoyed your stay with us. I thought I wouldnt go back as its very large hotel. Maids well we cant fault them , always cleaned , fresh towels Daily and very polite. All of them work very hard each day to make our guests feel like at home. The pools are heated, we enjoyed them, both splash kids one and the big pool as well. See all 3,439 reviews Payments made by partners impact the order of prices displayed. Is parking available at Servatur Waikiki? Good selection of food throughout our stay always something different to chose from. We hope to see you soon again for a nice stay on Hotel Waikiki. DearEmma, Thank you very much for choosing our hotel Servatur Waikiki to celebrate your birthday and for sharing your experience in Tripadvisor. We offer a comprehensive daytime and evening programme with professional shows. Best regards, Rayco Ortiz. Every where is so clean , always can get a sun bed we used to move beds during the day to follow the sun round and never had issues getting a sun bed. If you dont want formal lunch the snack bar does help yourself burgers sandwiches pizza (to die for ) pasta hotdogs and the usual chips nuggets and fish fingers . The rooms are decorated with lively and fresh colours and overlook the swimming pool or Playa del Ingls. Thank you for choosing us for your holiday, we hope to see you soon again for a fantastic holiday. Seasons of gastronomic selections served in our buffet and with cooking shows. Maids well we cant fault them , always cleaned , fresh towels Daily and very polite. The hotel itself is OK, it's a large complex with a pool at its centre, sunbeds are crammed together and the sun is blocked by hotel buildings either side at several different times of day, as with all hotels sunbeds in the best spots get bagged early!! ATOL protected. We are really happy to know that we achieved your expectations. ALL staff (kitchen, reception, cleaning etc) were hard workers who couldn't do enough for us. 11 reviews 39 helpful votes European beer Mar 17, 2023, 3:26 p.m. Save Anyone suggest or recommend a pub or place that specialises in European alcohol such as German or Belgium beers? Quite noisy at night with inconsiderate guests screaming up the apartment blocks and outside in the childrens play area very early in the morning. We went through booking agent TUI. Pool area is lovely and staff friendly. more. Pool is big enough that you dont feel crowded by other people. When we asked receptionist turned arrogant. Kind regards, Yana Siaminskaya Reception Servatur Waikiki. I have had Sole, Bolognese, Salmon, Fillet Steak, Roast Chicken Dinners, Paella, Mussells, Prawnsnot to mention soups and salads for starters or all the sides, look it would take me all night to write the options and i hate being bored by reviews myself. We hope to see you again soon on behalf of the entire Servatur Waikiki team. Our buffet restaurant will awaken your senses in a modern, fresh and bright designer space. Only gripe. Restauranger i nrheten av Terry Show p Tripadvisor: Ls omdmen och se bilder frn resenrer p restauranger i nrheten av Terry Show, Playa del Ingls. Inside quite chaotic with rude people pushing past each other. Kind regards, Yana Siaminskaya Reception Servatur Waikiki, We had a fantastic week here arriving on the 11th February. In the room you get a body wash/shampoo in a big bottle provided which is good for a short hand luggage only type holiday like we were coming, on, as well as this we had a balcony, tv, air conditioning and nice comfy beds! Located in the lively resort of Playa Del Ingles, Servatur Waikiki offers the ultimate all inclusive package holiday, featuring a large expansive swimming pool surrounded by tall and quirky palm trees, a fantastic splash park for the little ones to enjoy and a fun-filled entertainment programme to get the whole family involved, you are sure to Boredom is not an option at Ukelele Bar thanks to our entertainment spaces. Breakfast wasnt to our taste but thats just an individual thing. The beach is really close, like a 10 minutes walk. Best regards, Rayco Ortiz. Book Servatur Waikiki, Playa del Ingles on Tripadvisor: See 3,387 traveller reviews, 2,769 candid photos, and great deals for Servatur Waikiki, ranked #40 of 134 hotels in Playa del Ingles and rated 4 of 5 at Tripadvisor. No waits for drinks and bar staff all friendly. I have to say i cannot believe some of the bad reviews i read on here before we arrived to this hotel on 5th Feb. 3 out of 4 of us have been ill during our stay. 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