Certificates purchased with a value of $500 or more will not be redeemable until 96 hours after purchase. The commission is the most frustrating thing about selling your tickets through most online sources. A Conversational AI platform drives contextual conversations and collects consumer information to streamline further interactions. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. However, if the show's box office is not allowing for refunds or exchanges, and you have an extenuating circumstance, we will do our best to find a solution. The Organization currently owns and operates seventeen Broadway theatres, six Off-Broadway venues, the Forrest Theatre in Philadelphia, as well as Shubert Ticketing and Telecharge, providing every segment of the entertainment industry with a single source for all its ticketing needs box office sales, telephone sales, internet sales, season and subscription sales, group sales and more. If at any time Broadway.com shall require you to register and create an account in consideration of your use of the Broadway Site and/or the Broadway Service, or if during a ticket purchase transaction or any other time we collect personal information from you, you will agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Broadway Service's registration form (such information being the "Registration Data") and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. The underage surcharge for drivers between the ages of 21 and 24 is $20 per day. Can I cancel my tickets after they have been confirmed? Those holding tickets for performances through September 6, 2020 will receive an e-mail from their point of purchase with detailed information regarding refund . "We will hold the value of your tickets on account and you do not need to do anything. . Find the highest rated AI Customer Service software that integrates with Microsoft Teams pricing, reviews, free demos, trials, and more. If you'd prefer to exchange your tickets, or are having difficulty with your exchange, please email us at customerservice@jujamcyn.com. An inherent risk of exposure to COVID-19 exists in any place where people gather. Refunds are available for group ticket orders. The venue or event providers may unilaterally make changes to health protocols according to updated public health guidance and applicable law. Choose the show you want to see, buy in advance (with confidence), and secure the best seats. It's true what they say - New York really is the city that never sleeps! Exchanges will only be made through original point of purchase; for group sales, exchanges can only be made through the original Agent. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. Other restrictions may apply. Some shows are opening on that date, but many others are moving cautiously and opening in the months following that. Email ticketing@broadway.comto request replacement. For customer service enquiries, you can contact them at customerservice@nederlander.com. Not reloadable. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. 'BroadwaySF' and 'We', 'Our', 'Ours' and 'Us' refers to Broadway San Francisco/ATG Tickets US, LLC, whose office is at 1182 Market Street, Suite 200, San Francisco, CA 94102. . Group refunds are limited to 30 tickets per day in advance the refund request is made (for example, up to 150 tickets may be refunded if the request is made more than three days in advance of the performance date and time). In these times, Broadway is known for refusing to refund tickets for any reason, other than when the show is cancelled for some reason. Product; Solutions. Lea Michele Joins RAGTIME Benefit Concert, Final Sondheim Musical, HERE WE ARE, Will Get World Premiere This Fall, Learn All About the True Story Behind PARADE. The lesser Broadway shows however have a lot more refunds being processed. All ticket purchases are final and tickets may not be exchanged or refunded. We're continuing to monitor the situation and should we need to make any big changes, we'll let our audience know as soon as we can. North American customers can call 1 (855) 464-9778 or use their online chat support here. All guests are encouraged to wear a mask in the theatre to protect themselves and others, but it is no longer required. By using or registering for the services offered on the Broadway Site (collectively, the "Broadway Service"), users and the entities or persons they represent ("User" or "Users") agree to be legally bound and abide by the terms, conditions, and notices set forth or referenced herein (the "Purchase Terms and Conditions"). View the timetable for the 464 bus from Sir Thomas Street to Shorefields / Pollitt Square including bus times and days of operation. As anyone who has ever ordered Broadway tickets knows, the official ticket seller typically makes a point of telling you 'No Refunds or Exchanges' on Broadway ticket purchases. With some exceptions, many Broadway theaters generally arrange the seats with even numbers on the right section, odd numbers on the left section and consecutive numbers in the center section. Since 2008, thousands of business customers have been relying on them for their voice and internet solutions.<br><br>For this role, they are looking for motivated and enthusiastic individuals with . If you do not agree to these Purchase Terms and Conditions, please do not use the Broadway Site and the Broadway Service. Contacting you works so well for groups. For shows that have already announced a rescheduled date, you will receive an email from the ticketing company starting May 1 with instructions on how to get a refund. Some theater venues charge an additional per ticket restoration or facility fee, which is included in the established Box Office Price (face value) cost. You may terminate your account at any time by sending an e-mail to info@Broadway.com. Broadway.com is not a ticket selling agent of any venue, box office, or event for which tickets are purchased through Broadway.com, and we do not act on their behalf. Our Groups Sales department is available to answer any questions you have. If you are in a hurry to unload it, then the lower your price, the better. Jan 2021 - May 20221 year 5 months. We have a discounted inventory of Broadway tickets provided by Broadway Inbound directly. A bit of sage advice: always buy from a reliable source. REFUNDS/EXCHANGES. The truth is that there is some flexibility to the "no ticket refunds or exchanges" rule. Theyare available to support any of your Group Sales questions. If and when we are able, we're honoring refunds and exchanges. Exchange may be subject to additional fees if expedited delivery is requested. It has so much to offer school music groups, from the chance to watch Broadway shows, perform in unique venues and visit iconic sights, such as the Empire State Building and Central Park. Broadway Inbound FIT Cancellation Request Form Please completely fill out the below form to request an order cancellation. Group minimums still apply for any performance in which the tickets are used. You are required to have your tickets in hand before you can list them on TicketsNow. Purchase Terms and Conditions; Fees and Payments. Shows Per Week: 8. The long-running West End production of The Phantom of the Opera and the revival of Disney's Mary Poppins have announced that they will reduce their standard 8 shows per week schedule to 6 shows per week. (Updated 4/13/2020). Refunds are available for group ticket orders. You represent that you have read and agree to be bound by these Purchase Terms and Conditions, as well as our Privacy Policy located at http://www.broadway.com/privacy-policy/ ("Privacy Policy"), our Website Terms of Use located at http://www.broadway.com/terms/("Website Terms of Use"), and our Gift Card Terms and Conditions located at http://www.broadway.com/gc-terms/("Gift Card Terms"), all of which are incorporated herein by reference and which you should review. Easily Plan your Broadway Inbound event with GroupTools. If an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. There is always some clueless person on eBay or StubHub putting a price on their Broadway ticket that is out of touch with reality. eBay's main fee is the "final value fee," which is based on what your tickets ultimately sell for, and is typically 9% of the total sale price for auction-style listings. Ticket refunds and exchanges are no longer being offered, effective May 1, 2022. You and the other folks who couldn't manage to get tickets in advance stand there biting your nails, hoping something will become available at the last minute. We reached out to Broadway's ticketing service providers and theatres to get the latest refund policies. You are solely responsible for all usage or activity on your Broadway.com account, including but not limited to use of the account by any third party authorized by you to use your subscriber ID and password. In order to be competitive, you may have to lower your price down from face value. Find your Broadway Inbound invoice within your email. And our flexible technology, available online or via our API, allows sales right up to the day of the show, secure access to order history and payment, and generous cancellation policies. Similarly, Broadway Inbound, which specializes in group ticket sales, offers exchange and refund options for individuals up to two hours prior to curtain and up to 24 hours prior for groups. The total purchase price includes: (i) the established Box Office Price (face value) of the tickets and, depending on the venue, a theater restoration fee or facility fee), and (ii) a service and handling fee (Service Fee). Absolutely, please contact our Group Sales department. You are responsible for all charges, if any, incurred up to the time the account is terminated. If you have any questions, please . Featuring insider articles and more, its freeand customizableto help you educate your customers and simplify their decision making. Prior thereto, we offer live-caption via CART using a hand-held device, upon request with two-weeks' advance notice. If you are not dealing with a hot ticket, then you will also want to consider what is more important to you - selling the ticket quickly, or getting all of your money back. CO, NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation. If and when we are able, we're honoring refunds and exchanges. Tickets bought for performances on or after September 14th will be automatically refunded if the shows are forced to close again due to COVID-19 or other factors. The Broadway industry has indicated that it expects to reopen shows on September 14th, 2021. Our exclusive online magazine is all about whats playing on Broadway. Hand-held devices are limited, although additional . Please be patient as we process refunds; it may take some time for the refund to appear on your credit card statement. Restoration Fees. All ticket sales are final. The answer is that your purchase is protected by new same-day exchange and cancellation policies across all Broadway shows. Buyers are encouraged to buy ticket insurance if they think they will be unable to attend a show that does perform. Not redeemable for cash unless required by law. Other shows will refuse to do anything at all for the buyer, as it is their right to do so and they have a fiduciary duty to the show investors. Your other option is to go directly to one of the many ticket brokers that sell Broadway tickets. Please visit our Group Sales website for more information. Broadway Inbound is proud of its association with The Shubert Foundation, the nations largest private foundation dedicated to sustaining and advancing the live performing arts in the United States. You might want to increase your price by that amount to ensure that you get the total sale price you want. Instead, states are free to enact . While a date to resume performances is yet to be determined, Broadway theatres are now offering refunds and exchanges for tickets purchased for performances through September 6, 2020. Due to various theater policies, tickets for some shows are not sent until closer to the performance date. You agree to and shall (i) immediately notify Broadway.com of any known or suspected unauthorized use(s) of your password or account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information, and (ii) ensure that you exit from your account at the end of each session. Contact Ticketmaster By Email, Broadway shows that appear at the Studio 54 Theatre and the American Airlines Theatre are processed through the Roundabout Theatre Company. Once your requested tickets have been confirmed you'll receive an invoice from Broadway Inbound. Once payment has been received for group tickets, we are unable to offer a refund or exchange, as all sales are final. We'll refund your money within 3 business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into the recipient's account. There is always a manager available from 9am to 8:30pm Monday through Saturday and 10am to 3:30pm on Sunday to take care of box office issues. If your ticket is for a coveted date -- e.g. CA, CO, NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation. 2630 Broadway. Then, if it is getting close to the day of performance and it still hasn't sold, you can drop your price. Broadway Collection. Will Call. Report inappropriate content. 7.1 If you are unable to attend an Event managed by BroadwaySF through no fault of Ours, your tickets may be exchanged, subject . Broadway Inbound offers an amazing series of fun extras, including an exclusive series of workshops, enhancing your groups experience and making their trip to NYC unforgettable. Does MJ Sell Rush, Lottery or Standing Room Tickets? What if my school cancels all trips again? E-Tickets. Denied boarding (bumping) compensation increased to a maximum of $1,550. In order to be competitive, you may have to lower your price by amount. Any performance in which the tickets are used any place where people gather industry has indicated that expects! Fees if expedited delivery is requested contact them at customerservice @ nederlander.com are opening on that date, many! Make changes to health protocols according to updated public health guidance and applicable may. 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